ASSISTANCE in your home
Personal care, hygiene and wellbeing
Our care professionals are trained and experienced in supporting all aspects of personal care with dignity and respect. This can include:
- Bathing, showering and washing
- Support with using the toilet and continence care
- Help with getting in and out of bed
- Assistance with mobility and safe transfers
- Oral care and dental hygiene
- Shaving, hair care and choosing appropriate clothing
Everything is done at your pace, with your consent, and in line with your individual preferences.
Social engagement and companionship
Staying connected and doing things you enjoy is just as important as practical care. Wherever possible, we will match you with a care professional who shares similar interests, so time together feels natural and enjoyable.
We can support you to:
- Watch films or programmes you like
- Play games or do puzzles and hobbies
- Go for a walk or sit in the garden
- Chat over a cup of tea and company
- Plan a simple weekly routine of activities that matter to you
Our focus is on reducing isolation and helping you maintain a good quality of life.
Domestic support and household tasks
A tidy, safe home can make a big difference to how you feel. For some people, keeping on top of housework can be difficult – we are here to help.
We can support with:
- Washing dishes and keeping the kitchen safe and clean
- Laundry and ironing
- Changing and making beds
- Cleaning bathrooms and toilets
- Vacuuming and light dusting
- Emptying bins and basic household tasks
Our team are trained in the safe use and storage of cleaning products, and we always work in line with your preferences and agreed risk assessments.
Shopping, meal preparation and nutrition
A good diet is essential for your health and wellbeing – but planning, shopping and cooking can sometimes feel overwhelming.
We can help with:
- Writing shopping lists and planning simple, nutritious meals
- Accompanying you to the shops or going on your behalf
- Unpacking and safely storing food
- Preparing and cooking meals and snacks
- Encouraging you to be involved in cooking, where safe and appropriate
We’ll support you to enjoy your food and make choices that suit your tastes, cultural needs and health requirements.
Dementia support at home
Living with dementia can bring many challenges for both the person and their family. Our aim is to help you remain in your own home for as long as it is safe to do so, with routines and support that feel familiar and reassuring.
Our dementia support can include:
- Gentle reminders and prompts for daily tasks
- Support with personal care and medication
- Using familiar routines and activities to reduce anxiety
- Supporting communication in a calm, patient way
- Working closely with family and professionals involved in your care
We focus on maintaining independence, dignity and a good quality of life, while keeping you safe.
Medication support
All our care professionals receive appropriate training in safe medication support.
We will carry out an assessment with you to agree what level of help you need. This might include:
- Prompting and reminding you to take your medication
- Administering medication in line with your care plan and training
- Recording medication given, in line with our policies
- Ordering repeat prescriptions and collecting medication from the pharmacy
- Helping you store your medication safely at home
Your care plan will clearly set out how we support you, and this will be reviewed regularly.
Palliative and end-of-life care
Talking about end-of-life care can be difficult, but we believe you should remain in control of your care and your wishes at all times.
Our palliative care at home focuses on:
- Maintaining comfort, dignity and privacy
- Working closely with nurses, GPs and other professionals
- Keeping you and your family informed about changes and decisions
- Offering emotional support and reassurance
- Providing flexible support – from a few visits a day to 24-hour care where required
You decide what level of care feels right for you, and we will adapt as your needs change.
